Categories Meet the Staff

Meet April Wareham!

We are excited to give our families a little glimpse of the staff here at GWCA and CAN, so that you can see who we are and why we love doing just what we do. Every day we come to work and love to connect with our families, but now we are going to show you whose faces are behind every phone call, letter and E-mail received.

April is just a fun-loving person, plain and simple. She has this certain zest for life that’s undeniable and infectious. It couldn’t be more perfect that by definition her job allows her to enjoy life to it’s fullest! April is always off trotting the globe, bringing back new experiences and perspectives to share with our staff. When we are graced by her presence in the office, she is often behind-the-scenes opening and developing all of the new country programs that drive Children of All Nations. She is a vital part of our organization and we lucky enough to have someone this passionate on board!

So without further ado…meet April!

1. What is your job title and description here at GWCA?

I’m the Development and Program Management Specialist. My job is to research and compile information on new countries we plan to open, liaise with the foreign governments and orphanages we work with, hire and manage overseas staff, and coordinate our orphan care projects.

2. How long have you been working at GWCA?

It will be 3 years in September. 

3. What do you enjoy most about your job?

My favorite part of my job is when I get to travel and visit the children in the orphanages because it always gives me ideas on more ways we can help them beyond adoption. Meeting the kids and seeing their conditions first-hand motivates me to work harder at my job so we can do more for them. I also love visiting new countries and getting to know the culture, cuisine and local languages.

4. What is the most difficult aspect of your job?

The most difficult aspect is navigating the international adoption laws between the U.S. and the countries we work in, as they often change without warning. There are also many challenges to developing programs thanks to bureaucratic delays, lax adoption laws in the sending countries, and just cultural differences that can impede communication and timeliness to the adoption process.  

5. How have you grown personally from working at GWCA and with their families? 

Above all I have learned patience and understanding, as working with many different countries, cultures and across multiple language barriers can be challenging. That being said, it’s allowed me to realize that we must keep the big picture in mind, which is helping the children, to achieve these qualities. I’ve been able to grow spiritually, emotionally and professionally by working in a field that allows for so much good to be done in the world. 

6. Why do you love adoption?

My favorite quote is “Be the change you wish to see in the world” by Gandhi. Adoption allows us to “be the change” by helping children who would otherwise have never known what a hug from a mother or father is like. Changing the world starts with one person at a time, and if there is one less orphan in the world, and one more family is created in love, then that surely is a great way to impact positive worldwide change in which the ripple effects could be far greater than we imagined.

Fun facts about April:

1. I have been to over 15 countries on 4 continents.

2. Once, in Rwanda, I ate fried grasshoppers that I helped catch and “prepare” for dinner.

3. I speak fluent Spanish and have lived a total of about a year in Latin America.

4. I was the editor of my high school newspaper and yearbook.

5. As a kid, I used to organize little holiday parades with other kids in my neighborhood, and we would parade around the block singing some holiday song for our parents with our dogs, little decorated wagons, bikes, etc to celebrate.

“April is a joy to be around!  She is always passionate and excited about something that’s upcoming! She’s also responsible for so much of the growth that’s occurred within CAN the past few years and we owe a lot of credit to her.” -April’s Co-Worker

Meet Diedra Connolly!

We are excited to give our families a little glimpse of the staff here at GWCA and CAN, so that you can see who we are and why we love doing just what we do. Every day we come to work and love to connect with our families, but now we are going to show you whose faces are behind every phone call, letter and E-mail received.

Get some sunglasses, shield your eyes, and hold onnnn because the woman that we are about to introduce you to is a straight angel! We want you to meet our China Program Director, Diedra Connolly! There are not a whole lot of words that do this incredible woman justice. She is warm, inviting, empathetic, thoughtful, servant-hearted…and that’s just the beginning! For Diedra, there is always a solution to any problem that may arise, and no task is too big to tackle. She’s got a big heart and every time that far outweighs obstacles set in her path. We wouldn’t be the same without her.

So without further ado…meet Diedra!

1. What is your job title and description here at GWCA?

China Program Director. I manage and supervise all China Program adoption services. I also manage, support, and provide training for our wonderful Great Wall China Adoption staff. It is such a privilege to work with dedicated staff that have a true passion for adoption and child advocacy.

2. How long have you been working at GWCA?

I began with Great Wall China Adoption in Feb. 2007 as the Dossier Specialist.

3. What do you enjoy most about your job?

I love talking with our families at all phases in the adoption process.  I enjoy getting to know them and seeing their joy and excitement when they have been matched with a child.  The best part of all our jobs is when families send photos once their child is home, or even better, when they come by the office to introduce their newly adopted son or daughter.

4. What is the most difficult aspect of your job?

Dealing with delays due to government processes. However, I realize my frustration is nothing compared to the family that has been impacted by the red tape. My goal is to help look for ways to circumvent obstacles or solutions to navigate the barriers.

5. How have you grown personally from working at GWCA and with their families?

Early on I discovered I have a heart for the Waiting Child Program. I love talking with families and helping them learn more about the children in this program. I am amazed everyday by the wonderful families that have opened their hearts to these beautiful children. The only “need” these families see is a need for a child to have a Forever Family.

6. Why do you love adoption?

No child should have to live out their childhood in an institution. Every child deserves to feel safe and cherished. Adoption allows children to know the security of a home, the bonds of a family and the unconditional love of a parent. I feel very blessed and humbled to have been a small part of uniting a child with their family.

Fun Facts about Diedra: 

1.  I love to read, go to movies and listen to all types of music.  When I’m at home my radio is always tuned into the top country music station.

2.  My husband and I met in high school and have been married 30 years. Everyone says he makes the perfect frozen margarita and I agree!

3. We are blessed with a 21 year old daughter who is a senior at The University of Texas. She is completing her degree in Exercise Science/ Kinesiology and plans to get a doctorate in Physical Therapy.

4.  I have degrees from 2 of the state’s biggest rivals – The University of Texas and Texas A&M.

5. I have been called a Garage Sale Diva. For years I helped organize huge garage sales to help raise funds for a girl scout troop. I have assisted friends with garage sales to get rid of their unwanted treasures (notice I don’t say junk). As the reigning Queen of Garage Sales I am personally challenged to make sure no shopper leaves without a purchase!

“Diedra is truly THE BEST.  She takes care of GWCA families as if each were a member of her own family.  Diedra also comes around the office every morning to say, “hi!”  She cares so much about adoption and advocates for her families, the children, and her staff.  Her attention to detail and thoughtfulness makes each adoption journey memorable.”-Diedra’s co-worker

Meet Carrie Schneider!

We are excited to give our families a little glimpse of the staff here at GWCA and CAN, so that you can see who we are and why we love doing just what we do. Every day we come to work and love to connect with our families, but now we are going to show you whose faces are behind every phone call, letter and E-mail received.

This week we want to introduce you to someone with such a genuine spirit, our Waiting Child Specialist, Carrie Schneider! People can talk about knowing a “sweet spirit” but we don’t think they’ve met Carrie yet–she blows everyone else out of the water! She embodies such virtuous characteristics like kindness, joy, and humility. She’s a sincere breath of fresh air, and it’s our privilege to have her working alongside families underneath GWCA.

So without further ado…meet Carrie!

1. What is your job title and description here at GWCA?

I am a Waiting Child Specialist within the China Waiting Child Department. I am here to answer any questions families have about the program, medical conditions, and children available. I also feel very lucky to be a part of the matching process. It is so fun to celebrate with families when they find their forever child!

2. How long have you been working at GWCA?

I have been working for GWCA since February 2013. I love it here!

3. What do you enjoy most about your job?

I really enjoy learning about the precious children who are waiting to be adopted and love talking with families about them! I enjoy communicating with the families and learning about their lives and why they are passionate about adoption. I am also very thankful to be on a team of colleagues who care about each other, have a heart for adoption, and who are dedicated to serving our families.

4. What is the most difficult aspect of your job?

It is difficult to see the hundreds of children who are waiting to be adopted, especially the older children and children with more challenging conditions. But I am learning that there are also hundreds of amazing families who are looking to be matched with these beautiful children!

5. How have you grown personally from working at GWCA and with their families?

I have learned so much about China’s adoption process and about common medical conditions. Working here has magnified my passion for adoption and advocating for orphans.  I find myself constantly talking with my friends and family about all of the children that need families! Also, working with Great Wall families has opened my eyes to see how many wonderful people there are out there who are impacting children’s lives by adopting and advocating. It reinforces my faith in humanity. 🙂

6. Why do you love adoption?

Several years ago, I spent a summer volunteering in orphanages in Bolivia. I grew very close to many of the children there and learned their stories. I was also able to celebrate with two children who found out that they were going to be adopted! They never let the photos of their adoptive parents leave their side! They would sleep with the photos next to their bed and carried them around during the day. It was so precious. That summer opened my eyes to the struggles that many children all over the world face: poverty, disease, and abandonment and it challenged me to do my part to make the world a better place. Spending time with those children was a beautiful experience that has forever changed my life and my perspective on adoption.

Another story that has greatly impacted me is a friend of mine who was adopted from Russia. He waited a long time to be adopted and as he was getting older lost hope that he would ever be adopted. One day he was notified that a family had chosen him. He cried tears of joy because he couldn’t fathom that anyone would want to adopt him. His story has given me a heart for older children who have been waiting a long time.

Adoption gives children the opportunity to experience what every child should: the love of a family and the freedom of just being a kid. Adoption turns hopelessness into joy, brokenness into healing, and “orphan” into son or daughter.

Fun facts about Carrie: 

1. I love animals. My family has two cats and one dog. We even made a fun video about our cats here: http://vimeo.com/16557573

2. I am an Aggie. Gig ‘em!

3. Coffee and chocolate are daily necessities.

4. My husband and I do photography and videography on the weekends. It is a really fun thing for us to do together and we love the opportunity to capture the beauty of nature and life in this way.

5. I enjoy running and yoga. I ran my first marathon last year and hope to start training for a second marathon soon. My goal is to eventually run in the NY Marathon!!

“Carrie is a very energetic, humorous, and positive person to be around. She keeps the atmosphere light and a great support as a co-worker always offering to help in any way she can.  Carrie is completely devoted to serving and helping our families, and her enthusiasm is always encouraging.” –Carrie’s co-worker

Meet Jennifer Taylor!

We are excited to give our families a little glimpse of the staff here at GWCA and CAN, so that you can see who we are and why we love doing just what we do. Every day we come to work and love to connect with our families, but now we are going to show you whose faces are behind every phone call, letter and E-mail received.

This week we want to introduce you to someone with a great big heart, our Africa Adoption Counselor, Jennifer Taylor! Jennifer is all things great. She is poised, intelligent, and collected. This partnered together with her natural spunk and zeal for life makes her one phenomenal woman! Around this office she is a tried and true visionary. She has this ability to look out into the distance and start formulating needs before the rest of us even know that they are there. We couldn’t ask for a better staffer than that!

So without further ado… Meet Jennifer!

1. What is your job title and description here at CAN?

Africa Adoption Counselor- Families begin working with me once their dossier has been submitted. I work with them through the waiting phase, and then once they are matched with a child I help them complete their adoption. I work with 4 countries- DRC, Ethiopia, Ghana, and Uganda.

2. How long have you been working at CAN?

Since June 2012

3. What do you enjoy most about your job?

I love working on developing new ways and programs to support the children in the orphanages. My “baby” is our JumpStart program which is a really AMAZING education + counseling program we started in DRC. There is NOTHING better than getting those updates from our instructor and watching these amazing children learn and get excited about meeting their new families.

4. What is the most difficult aspect of your job?

Not being in control of the adoption processing in the foreign countries. It is quite a challenge to feel like you are successfully supporting families when there is just so much that is completely out of your control. We all just want to unite these families as quickly as possible!

5. How have you grown personally from working at CAN and with their families?

This job certainly keeps you humble, and as I learn more and more everyday through my job about the struggles of others living in the countries I work with, it reminds me how easy my life is! I see pictures, videos, and hear stories about these children who have nothing yet they are laughing and playing. I follow these children throughout their adoption journey and am constantly amazed at how brave they are- leaving everything they know when they come to the US.  It is inspiring and helps to keep everything in perspective.

6. Why do you love adoption?

I love adoption because it gives these children a chance to feel unconditional love, to have a home where they are safe, to be kids, and to have a real chance at life. The reality of what these children face if they are never adopted is terrible. I also love the kindness of families to open their homes and hearts to children who they have never met who may be older, or have special needs. They take a big risk on these children and I really admire that. It is always such a great love story!

Fun Facts about Jennifer:

1. Im obsessed with my French Bulldog, Hazel. She is the cutest little stinker!

2. My husband and I got married in Macerino Italy in October of 2011- a year and a half later and I am still having withdrawals from my “Italian” way of life.

3. I consider myself a margarita connoisseur and am determined to find the perfect margarita in Austin Tx.

4. I majored in Anthropology at the University of Texas and am fascinated by primate studies (social behavior, anatomy, ecology, etc).

“Jennifer is the best co-worker one could ask for! She is always there to help other colleagues and she deeply cares about the families, the children, and the in-country staff she is working with. I know her job is not always easy, and she goes above and beyond to do her best!”– Jennifer’s co-worker

Meet Lora VanHoogstraat!

We are excited to give our families a little glimpse of the staff here at GWCA and CAN, so that you can see who we are and why we love doing just what we do. Every day we come to work and love to connect with our families, but now we are going to show you whose faces are behind every phone call, letter and E-mail received.

This week we want to introduce you to someone that works so hard that she makes the rest of us look bad, our Dossier Specialist, Lora VanHoogstraat! By description, Lora’s job is one that requires dedication, hard work and paying attention to the little things. Fortunately for us, she embodies those characteristics!  We like to say that this job is not for the faint-of-heart, and she knows this more than anyone. She goes above and beyond at all times, and for that she is very loved. Today we are thankful for Lora’s commitment to our purpose. She’s a gift to our families and our agency.

So without further ado… Meet Lora!

1. What is your job title and description here at GWCA?

Dossier Specialist – Advise, advocate and provide knowledgeable information to families working through the dossier process.  From the very beginning whether they are already matched with a particular child or whether they are waiting to receive their LID, I am there every step of the way until dossier is sent to China!

2. How long have you been working at GWCA?

May 2012

3. What do you enjoy most about your job?

I love making the “dreaded paper chase” process as smooth and exciting as possible. It is the first big step in the adoption journey and I like that I am able to make it enjoyable.

When a family signs up for the Dossier Dragon Service, it allows me to take some of the burden off of their hands. Maybe I’m a little bit of a control freak, but I love that it helps families worry a little less.

Finally, I enjoy talking to families about their little ones, advocating for families and most definitely receiving pictures when the adoption is complete!

4. What is the most difficult aspect of your job?

Working with outside government entities can be difficult. Sometimes documents going through the process can encounter delays that are not in my control.  It is difficult to have to explain this to the family especially when they are matched and have a little one waiting for them in China.

5. How have you grown personally from working at GWCA and with their families?

I have learned a ton! Not only about the adoption process as a whole, but how there are so many amazing families in this world. I never knew until working here that so many families considered a special needs adoption… and from another country! It continues to amaze me every day.

6. Why do you love adoption?

There is nothing to not love about adoption! It brings a family together. It makes a child who has had no control over his/her life thus far, be able to live a new life with a loving family. It brings hope to families who are not able to have children or who just want to expand their family to a child in need. It is an amazing process and I’m lucky to be a part of it!

Fun facts about Lora:

1. I am from the mitten. (That’s what Michiganders call Michigan) Go Blue!
2. My boyfriend of 5 years and I recently purchased our first home.
3. I have 2 cats (although I am a dog person at heart), named Kiki and Pooka. They drive me crazy, but I love them.
4. I am a very picky eater, but breakfast tacos are my favorite food.
5. I might have an addiction to Groupon. This is not a paid advertisement- they just have great deals!

“Lora goes out of her way to make sure families feel comfortable and secure in the process for their China dossier. She answers all their questions, helps fill out all their forms, and goes above and beyond the call of duty to make sure her families are on the right path. Lora goes out of her way to help her co-workers anytime, and forges a positive attitude within the agency! Our families always walk away from the China dossier process feeling supported and ready for the next phase of their adoption journey!”- Lora’s coworker

Meet Leigh Anne Graf!

We are excited to give our families a little glimpse of the staff here at GWCA and CAN, so that you can see who we are and why we love doing just what we do. Every day we come to work and love to connect with our families, but now we are going to show you whose faces are behind every phone call, letter and E-mail received.

This week we want to introduce you to someone that we don’t think we could really live without around this office, our Vice President, Leigh Anne Graf! Leigh Anne is the kind of person that everyone can count on 7 days a week, 24 hours a day. Her empathy level runs deep and it translates into the way she so easily identifies with families, and serves them throughout their adoption journey. Leigh Anne can always be counted on to go that extra mile, and in today’s world that is a hard quality to find. She truly inspires each of us to meet the bar that she has set- and we strive everyday to measure up.

So without further ado… Meet Leigh Anne!

1. What is your job title and description here at GWCA?

Vice President of Great Wall and Children of All Nations. I have a variety of tasks that I work on throughout the agency. A lot of my work involves oversight/consultation for our international programs and staff, strategic planning, Hague and State licensing compliance, Quality Improvement, Program management, Staff Training and work with the Children of All Nations Waiting Child Program.

2. How long have you been working at GWCA?

I started with Great Wall in 1998.

3. What do you enjoy most about your job?

I love that each day is different and that I get to share the happiness and challenges of building families. I also love the staff we have here at Great Wall/CAN. Everyone is passionate about the work that they do and we have an amazing crew!

4. What is the most difficult aspect of your job?

Feeling frustrated when the bureaucracy and red tape of international adoption adds barriers and additional challenges to children uniting with their families.

5. How have you grown personally from working at GWCA and with their families?

In looking back at my time spent here – a few key things come to mind:

• Children are resilient. Never, ever give up on their possibilities and potential – no matter what challenges you think they may face.
•  Being a part of something greater and more global is essential to being happy with my work.
•  I feel I have a stronger sense of taking things “one day at a time”, at work and on a personal level.
•  I have learned that when something changes – it is important to bend with the changes and look for the opportunities and lessons provided by the change.

6. Why do you love adoption?  

Every child deserves a loving home no matter where they come from, or what challenges they may face. Adoption provides these amazing children with a chance to have a family of their own. I am honored to be a tiny part of their story.

Fun facts about Leigh Anne: 

1. I have a 2 year old – Avery Kate who amazes me every day!
2. I’m an Aggie – Whoop!!
3. I wanted to be a truck driver when I was 10 years old.
4. I’m a music junkie! Love all kinds
5.  Family Bucket list:  visit every National Park in the U.S.

“I can always count on Leigh Anne, and I know our families feel the same way.  Leigh Anne is the best person to go to for problem solving.  She is also detail-oriented…which is necessary in international adoption!  Above everything else, Leigh Anne is extremely caring and passionate.  I feel very lucky to have her as a coworker!”-Leigh Anne’s coworker

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Meet Michael Wenhold!

We are excited to give our families a little glimpse of the staff here at GWCA and CAN, so that you can see who we are and why we love doing just what we do. Every day we come to work and love to connect with our families, but now we are going to show you whose faces are behind every phone call, letter and E-mail received.

This week we want to introduce you to someone that many of you might not know yet, our Administration Director, Michael Wenhold! Michael is one of this office’s best kept secrets. He is well-known and loved by all of our staff, but due to his behind-the-scenes role, you may have never had the sincere privilege of meeting Michael! He is consistently taking care of the staff and working diligently to make sure that everything around here goes off seamlessly. He is someone that will make your grey skies a little brighter, and put a big smile on your face- mainly because he always has one on his.

So without further ado… Meet Michael!

1. What is your job title and description here at GWCA?

My title is Administration Director.  I function as the Accounting Manager, Human Resource Manager, and Office Manager for GWCA/CAN.

2. How long have you been working at GWCA?

I started here in June 2012.

3. What do you enjoy most about your job?

I enjoy getting to work with all the Great Wall/CAN employees as they help families through the adoption process.  Our staff is filled with dedicated individuals that constantly go above and beyond to make sure families have the best adoption experience.  Getting to work with such selfless individuals makes my job great!

4. What is the most difficult aspect of your job?

My commute and dealing with Austin traffic.

5. How have you grown personally from working at GWCA and with their families?

Although I don’t get to work with families directly, I still feel like I have grown from working here.  Working at this organization has opened my eyes to the real problems around the world.  When I think about the problems in my life, they don’t compare in contrast to what others are dealing with.

6. Why do you love adoption?

I love adoption because it can help a make family complete.  Not everybody has the ability to have children but through adoption everyone can have a family.  Every child deserves to have loving parents and a place to call home.

Fun facts about Michael:

1. I was born in Plymouth, Massachusetts (where the Pilgrims landed).  I guess that’s why Thanksgiving is my favorite holiday (and the food)!
2. I love football.  My favorite team is the New England Patriots.  I have a man crush on Tom Brady.  Who doesn’t. I also play in a flag football league.
3. I am married to my high school sweetheart.  I have 1 son in the 6^th grade and 2 dogs.
4. My wife and I have a retirement plan to open a bed & breakfast on the East Coast.
5. I have never had any broken bones.

 “Michael is a great representation of GWCA because he embodies the values of the organization. He is hardworking, always willing to help others, and very resourceful. I love working with Michael because he takes pride in his work and makes everyone’s day easier because he works so diligently, consistently going above and beyond what is asked of him. He’s here early and stays late everyday, and that is just one example in how he makes a big difference for the families we serve.” -Michael’s co-worker

Meet Kristy Inman!

We are excited to give our families a little glimpse of the staff here at GWCA and CAN, so that you can see who we are and why we love doing just what we do. Every day we come to work and love to connect with our families, but now we are going to show you whose faces are behind every phone call, letter and E-mail received!

Our next staff member that we want to introduce you to is Kristy Inman, one of our international adoption counselors! Kristy is a case manager for our Latin American & Caribbean, European and Asian countries. She works exclusively for our CAN office, advocating for our families interested in adopting children from those regions. Kristy is a little ray of sunshine. She cares about connecting with the people around here, and that’s no exception for her families. She is there for them when they need her the most and she’s fiercely committed to their cause.

So without further ado… Meet Kristy!

1. What is your job title and description here at CAN?

My job title is International Adoption Counselor for Children of All Nations. I am the case manager for families in our non-Africa, non-China programs. Once a family sends back their contract I work with them to help complete their dossier all the way through the referral phase until they are ready to travel.

2. How long have you been working at CAN?

I have been with CAN since the summer of 2012.

3. What do you enjoy most about your job?

The best part about my job is knowing that all the hard work I put in goes towards helping fulfill the real need for children that do not have permanent homes. I enjoy getting to know my families and walking beside them on their adoption journey. Adoption is a unique process and it’s a privilege to labor on behalf of these children and families.

My favorite part in the process is issuing the referral of a child to a family. Each family spends so much time, energy and resources towards being able to offer their home to a child in need and I feel very fortunate to facilitate the family learning about this child for the first time. The child that they’ve planned and made sacrifices for now has a name, face, picture and identity.  After all the preparation the family has done it’s a joyful moment to share their referral with them.

4. What is the most difficult aspect of your job?

When working in international adoption you cannot escape the fact that there are a lot unknowns. I work with my families for such a long period of time that in many ways I experience the highs and lows of their adoption right along with them. When there are questions that can’t be answered for a family I feel frustrated too. I often wish I had a crystal ball on my desk to reference so I could alleviate all of those unknowns for every one of my families.

5. How have you grown personally from working at CAN and with their families?

I have learned so much during my time here at CAN. I have never worked harder, and never been more satisfied with my work. I am constantly understanding more what it means to do something fulfilling and how believing in what you do can make all the difference.

My families have taught me a lot about perseverance and sacrifice when caring for others. Families will go through great lengths, inconveniences and expenses to care for a child they may not even know yet. It serves as a constant reminder of what we’re capable of—and what we’re capable of can be astounding.

6. Why do you love adoption?

Over the last few years I have had several friends go through the adoption process, both domestically and internationally. Before I started at CAN I knew that adoption can be difficult, but worth all the effort. Since I’ve been an adoption counselor I have grown to comprehend what a gift these children are and how much they bless their adoptive families.

The picture of adoption is beautiful because it speaks of hope. Adoption is not necessarily how things are suppose to be. Children are not supposed to lose their first families. Yet there are millions of children without a home and without the ability to change their circumstance. Adoption is a reminder there’s always hope—and some for all of us.

Fun Facts about Kristy:

1. One of my career goals was to work for an adoption agency.
2. Growing up I was a competitive figure skater.
3. In college I took a semester off and taught English to elementary-high school aged kids in a small mountain town in Peru.
4. The biggest reason I may never leave Texas is queso and Tex-Mex.
5. I have been playing the cello for 15 years.
6. Sometimes I still dream of wining an Olympic gold medal.

“Kristy is so caring and kind with all of the families she works with and gets genuinely excited for them each step of the way. She makes a personal connection with them and spends a lot of time on the phone chatting with them. She has such a great bubbly and positive attitude!” –Kristy’s co-worker