What people say about GWCA and CAN…

I called GWCA because I found “my daughter” and she was listed with GWCA. We had already started with another agency, so we would have to switch. Jessie was immediately helpful, kind, and courteous. She took her time to talk to me and discuss all my questions in great detail. Now just a few short weeks later, we find ourselves matched with our daughter and could not be happier! We are beyond thrilled with the service we have been given up to this point!
– The Parks Family
As we were in the process of sorting through countries and agencies, I have exchanged emails & phone calls with CAN, and I have been entirely impressed with the timeliness, patience, and specificity when answering any questions I have had. I have felt hope in what we feel like God is calling our family to, that with the right people working alongside us, it will happen! I have also loved all of the resources available through the website.
Lora was a pleasure to work with. Very professional, knowledgeable and friendly. Perfect blend of excellent attributes. I would recommend Lora as a referral counselor with no reservations and give her high marks all around.
– The Ewing Family
Very pleased with the entire travel phase – great job Kayley!!!Kayley made the travel phase seamless and stress free! She explained in detail everything that would take place, what steps we needed to do and everything worked out exactly as she stated. It made this portion of the total adoption process the easiest and least stressful. The entire travel phase (before and in China) was great! The guides in China were also amazing! Emma and Kelly went above and beyond and really made the stay more of a 5 star guided event. They took care of everything, so that we could focus on our new son, without having to worry about what paperwork or meeting we had to be at next.
– The Olson Family
Despite living in Minnesota and Great Wall headquarters being based in Texas, I always felt I was treated as if I were family. My questions and concerns were always promptly addressed. After a wonderful experience the first time around, I couldn’t imagine using any other agency for my second!
– The Mercil Family

We are so glad we chose the Premier Plan! The best part about the Premier Plan includes Great Wall staff completing the dossier for you. We would not have been able to complete our dossier within 4 months without using the Plan. We highly recommend it.
– The Johnson Family

What people say about our Adoption Counselors…


Heidi always got back to us with clear answers of my questions. We have been bugging her with so many questions in the past months and she never got upset. She maintains high professionalism and positive attitudes. She is a great person to be trust. We are very happy with the service she provided. Thank you l, thank you!
WE LOVE HEIDI!!! She has changed our life forever by championing our family and getting us matched quickly! She is incredible forthcoming with information and patient to explain and take me through everything! We are so thankful!!
Heidi Rogers provided a wealth of information to us and after speaking with her, my husband and I are very comfortable to work with GWCA during this important time in our lives.
Heidi was so patient with us as we looked through several files and requested updated information. She is very knowledgeable about the process and always very helpful. She has been a joy to work with.
Heidi was amazing to work with! She was very friendly, kind and extremely helpful. She always returned emails or phone calls promptly and answered all of our questions. We were so pleased with the service we received. We are so thankful for all of her help through this process.


Mallory and your whole team are the most efficient, professional and helpful group of people I’ve dealt with. I can’t thank you enough and tell you how nice it is to have someone helping me that sincerely cares & wants to support us through this exciting, but nerve-racking process. Thank you so much for everything!!
Mallory has been wonderful! While the waiting is difficult she has been very proactive in communication and answering questions.
Mallory has been wonderful! Very detailed in explanations, and totally “real” and personable! Her excitement for us adopting was also tremendously encouraging and reassuring for us starting in this overwhelming process!
Your waiting child team is awesome! We were evaluating 3 agencies when we first spoke to Mallory and she was so informative and really made us feel welcome and confident in our choice to proceed with Great Wall. Most importantly she helped us find our son who we are now in process for! We had inquired about him and his file needed a little clarifying and she helped take us through the steps of finding a specialist familiar with international adoptions to help us. She also was able to quickly work with our son’s orphanage to get an update that helped us make our decision to move forward. We are so happy we did! Turns out his file was ready to go back in just two days and she was so calm yet quick to respond and guide us through the process of applying and submitting our LOI for him. We are now just days away from probably receiving PA. We are so happy that we chose Great Wall’s Waiting Child Team. We would recommend you and already have! Thank you again!


Meredith was wonderful to work with. She was professional and kind. This is my second adoption from China, the first time with GWCA, and the adoption process is mixed with excitement and nervousness. I;m sure I’m not the only parent that loses their ability to remember even the simplest things during the process and Meredith answered every question, every time, no matter how often it had been re-asked, with patience and kindness. She is a great employee on your team. I have had a great experience with GWCA throughout my entire process. Ever employee that has spoken to me has been kind and helpful and encouraging. I love the organization that this agency has implemented. I was used to a smaller agency where one person did everything and that was great. I really didn’t know how I’d like constantly changing people from one step of the process to another. I understood it was a much larger agency and would need this difference in place and I will say GWCA has done a great job organizing that process.I would highly recommend GWCA to anyone. I look forward to the process of bringing my beautiful second daughter home now.
Thank you everyone for making a seemingly impossible dream come true!!
Meredith was absolutely fabulous! She seemed as excited as I was about the whole process of getting matched with our child. I’m sure she had other clients but she made us feel like we were her #1 priority. I’m sure the others felt the same. She answered each question I had and always provided more info. While being encouraging and optimistic, she also let me know of the possible hurdles we could face working with a foreign country as to not paint a picture that wasn’t realistic. She was helpful & knowledgeable even in answering questions that weren’t necessarily her area or job description. And if I asked anything that wasn’t her area, she quickly found out and got right back to me. Meredith and I talked every day and if she didn’t live in Texas and I in Indiana, I’m sure we would have been hugging and high-fiving during the steps like “locking” and “pre-approval” etc. I couldn’t recommend Meredith and my experience so far with GWCA any higher. They have helped match us with a little girl in China, our daughter, and are working hard to help us bring her home to her waiting family here in Indiana.
Meredith was amazing! She answered all of our questions and responded quickly to emails and voicemail. More than anything, she was a support and encouragement to us as we hurriedly gathered and completed our documents. It was a pleasure to work with her.


Hilary has been extremely helpful. We’ve talked several times and our interactions with her essentially cemented our desire to adopt through CAN.
Definitely know that we were in good hands the entire time. We chose to do the dossier ourselves but Hilary was always there to answer questions along the way. We were definitely handled very professionally. Very excited about the next phase and the next expert to work with in the referral process. Ready to bring our son home but understand that it is a process and glad that GWCA is with us along the way.
Hilary was amazing! My initial interaction with Hilary was back in October 2015 when I called with several questions concerning CAN and their Uganda adoption program. She was so patient with me and prepared, and I really felt at ease on the phone with her. I go off our phone call and in all seriousness said to my husband, “I would go with CAN if it meant I was working with Hilary.”
Hilary was wonderful at explaining the process and making sure we were on task. She was also quick to respond to any probems with our dosser so corrections could be made quickly. She was a joy to work with and we wish we would have purchased the dossier service earlier. Thank you Hilary, you are a gift to our family.


Diedra was SPECTACULAR! We struggled with our home study agency as far as quality of work and well, just reaching them, so the paper chase process was frustrating for us. Diedra was there for us and when we couldn’t reach our social worker, I could always reach Diedra. In fact, Diedra’s advice and information were actually more accurate than the information we received from our local home study agency. Diedra made this portion of the journey much more enjoyable and EASY for us! Thank you so much Great Wall…thank you for Diedra! She is truly an asset to your organization and an angel to the families she works with! 🙂
Diedra did a great job of helping us get matched with our little girl! After reviewing multiple files, she encouraged us to hang in there until the right child for our family came along! We have felt that she really cares about these waiting children and finding their family! After working with Diedra for almost 2 years, I have really learned to appreciate her and how knowledgeable she is about the adoption process!
We were blown away by the service provided. Having each task broken down into achievable steps made it so much easier than we anticipated. And if ever there was a question, Diedra Connolly had the answer for us – immediately!
We feel really lucky to be working with Ms. Connolly and with Great Wall.
There are not enough words with which to sing Diedra’s praises. Diedra is amazingly talented, always helpful, patient, kind, understanding and simply brilliant. Diedra is a credit to GWCA and a gift to any adoptive parent fortunate enough to work with her.


Travel was a great experience for us! Our paperwork was caught in a delay that caused us to wait 4 weeks (if I recall correctly) for TA. During that time we because frustrated as we watched other families obtain theirs in 3-4 days. Kayley was fantastic and took lots of time to explain everything to me over the phone. When we ended the call, I felt much more comfortable. Kayley even went above and beyond to email us each waiting day after our call to tell us one way or another if we had TA. This was great because our TA for our kiddos came on separate days.
Travel itself was planned very well! We enjoyed the tours, and the days were planned well to allow good amounts of free time throughout our trip. We also appreciated Heidi’s preparation call.
We look forward to working with Great Wall again someday for another adoption!


Molly was very helpful during what was an incredibly overwhelming process. Although all the written instructions are very helpful, there is SO much to know and understand and we needed a lot of clarification on parts of the process. To first time families the instructions are like reading a foreign language. I don’t know about other families but there was such a fear of doing something incorrectly and having it sent back and then losing time over it. Needing to make sure we were crossing all “t’s” and dotting all “i’s” meant a lot of phone calls and emails to Molly and she was always patient with us and willing to explain (even if it wasn’t the first time). I was more than a little obsessed with timelines and while I know I drove Molly crazy with a lot of calls she was never impatient and seemed to genuinely understand all the emotion involved in this process. We appreciated all she did for us very much.
Working with Molly has been a wonderful and warm experience. I am so thankful I found CAN. From start to finish so far it has been the most friendly, professional and outstanding service I have ever had. We will always recommend CAN to those that wish to adopt.
I always emailed and received a response from Molly within an hour or two. She was polite but to the point and didn’t allow me to believe unrealistic expectations. She was caring and so pleasant. I highly recommend her!!
Thank you to all the hard working staff, we appreciate your dedication to our kiddos. Molly was fantastic to work with! Her helpful guidance and support were truly appreciated throughout this process. Molly always responded to our questions and emails promptly and with great care. We could not have imagined this process going any smoother! 🙂
Molly was wonderful, always friendly, accurate, and prompt!! One of the most important aspects of this process is having questions answered promptly and accurately, and she delivered. We loved working with her. Thank you Molly!
If I could give an above excellent rating, Molly would certainly receive it. She has been nothing short of amazing during this portion of our adoption process. She was always quick to return emails and so very understanding of my crazy adoptive mama questions/concerns. She always took the time to walk me through different steps, give helpful tips on expediting the process and encouragement when needed. She worked hard for us, and for that we will be forever grateful!


Our Case Manager was Melinda. I cannot begin to describe how grateful we are to have had the opportunity to work with her. She has been so caring, professional, timely, knowledgeable and humble. Melinda has always been ready to assist and to find and provide prompt answers to questions. She has called with the most beautiful news or with the need for clarifications or documents as soon as she could reach a phone rather than typing an email, bringing a level of compassion to the experience that was touching, rewarding and made the experience yet more magical rather than stressful. Melinda has become a friend we do not want to lose because our professional relationship is ending. Melinda was so patient with explaining items needed and how to get them. Melinda was always ready to find time during any of her busiest days to be present to our needs and concerns. The reason why we were able to complete our dossier as fast as we could is due in great part to her efficiency. Melinda understands the value of her work and what it means to the families she works with. She understands that her timelines and accuracy mean bringing a family together faster and her sincere and competent partnership is paramount and priceless to each family she will work with. CAN is so well represented by her and she is the most amazing ambassador of the values that CAN embodies. Thank you Melinda deeply for your beauty and your hard work.
Melinda was a joy to work with! Her emails were always encouraging and my questions answered. I only wish I lived closer so that I could stop in and give her a hug.
Thank you! Thank you!
We had great experience with Melinda. She responded to all my questions and issues within a few hours.
We had great experience with GWCA during the dossier phase. I wish the rest of the people we had to work with (immigration, our social worker for our homestudy and the consulates) would have worked as hard and as quickly as GWCA. Thanks so much for working so hard to help us adopt our future daughter 🙂

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